Privacy & Cookie Policy
Vyraxis S.R.L. ("Vyraxis", "we", "our") provides the Leakline platform and is committed to protecting your privacy. This Policy explains how we collect, use, and protect information when you use our services.
Information We Collect
- Name, phone number, and email
- WhatsApp conversation and interaction data
- Platform usage and activity data
- Technical data (IP address, device, logs)
How We Use Information
We use this data to:
- Provide and operate Leakline
- Send automated WhatsApp communications
- Enable operational workflows (e.g., reminders, notifications)
- Improve our services, analytics, and performance
- Ensure security and comply with legal obligations
Data Processing Role
The client (e.g., pharmacy) is the Data Controller. Vyraxis acts as the Data Processor. We process data only on behalf of and under the instructions of our clients.
WhatsApp & Third-Party Services
Leakline integrates with WhatsApp Business API (Meta Platforms Inc.). By using our services, you acknowledge that:
- Data may be processed through Meta infrastructure
- Additional third-party providers (cloud, hosting, analytics) may be involved
- We do not sell personal data
Data Sharing
We only share data with:
- Technology providers required to operate the platform
- Messaging providers (e.g., Meta / WhatsApp)
- Authorities when legally required
International Data Transfers
Data may be processed in secure infrastructure outside your country, under appropriate safeguards.
Data Security
We apply industry-standard security measures, including:
- Encryption (in transit and at rest)
- Access controls and authentication
- Monitoring and system logging
AI & Data Usage
- We may use anonymized and aggregated data to improve our systems and train AI models
- We do not use identifiable personal data for AI training
Data Retention
We retain data only as long as necessary to provide our services. Upon termination:
- Data may be exported by the client
- Data is securely deleted
Your Rights
Depending on applicable laws, you may request:
- Access to your data
- Correction or deletion
- Restriction or objection to processing
Requests must be directed to the business you interact with (data controller).
Cookies
We use cookies to:
- Ensure core functionality
- Analyze usage and performance
- Improve user experience
You can manage cookies through your browser settings.
Updates
We may update this Policy from time to time. Changes will be published on this page.
Acceptance
By using our services, you agree to this Privacy & Cookie Policy.
This policy is governed by applicable data protection law. For questions about your rights or data processing, contact support@vyraxis.io.